Refund policy

Return Period

Customers from the United Kingdom, Europe, and international locations have 30 days from the delivery date to return their order.

To be eligible for a return, the item must be:

• Unused and in its original condition
• Returned in its original packaging with all labels intact

We do not accept returns for used items unless they are defective or damaged upon arrival.

Refunds

Once we approve your return, you will receive a full refund within 7 days using the same payment method as your original purchase.

No restocking fees will be charged for returned items.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account to ensure the payment has not been processed.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have not received your refund, please contact us at beautydiamond.fr@gmail.com.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please email beautydiamond.fr@gmail.com.

If you need a different size or colour, we recommend returning the item and placing a new order for the desired product.

Return Requirements

For an item to qualify for a return, it must be:

• Unused and in the same condition as received
• In its original packaging

Certain items cannot be returned, including:

• Opened or used cosmetic products
• Items purchased on sale or with promotional discounts
• Products that have been damaged, altered, or are missing parts for reasons beyond our responsibility

How to Initiate a Return

1. Contact Us: Send an email to beautydiamond.fr@gmail.com with your order number and the reason for the return. If possible, include clear photos of any defects or issues.
2. Return Authorization: Our customer service team will respond with further instructions and the return address. In some cases, additional documentation may be required.
3. Return at Your Expense: You will be responsible for shipping costs when returning the item. Ensure the product is carefully packaged to prevent damage during transit.
4. Inspection & Processing: Once we receive the returned item, we will inspect its condition. If the return meets our requirements, we will issue a refund accordingly. If an item is damaged due to misuse or if the wrong item is sent back, a refund will not be possible.

Return Shipping Costs

Customers are responsible for covering their own return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your package.

For further assistance, please contact beautydiamond.fr@gmail.com.